Case studies
Warwick Hospital
As part of a major investment, noviniti partnered with South Warwickshire University NHS Foundation Trust and One Retail, Compass Group & Ireland’s retail sector, to transform the staff, patient and visitor experience at Warwick Hospital with the creation of a three-storey elective hub.
The patient pathway into the hospital has been greatly improved with a new Main Entrance and retail facility on the ground floor, with the upper two floors designed for two new wards enabling the Trust to expand clinical capacity and reduce waiting times.
The new Main Entrance has been designed to create light and welcoming environment with clear signage for patients and visitors. The facilities include a new reception desk, public washrooms, staff restaurant and a pharmacy. The new retail scheme, operated by One Retail, Compass Group & Ireland’s retail sector, includes a first-to-market hybrid Marks & Spencer and Costa Coffee, seamlessly combining trusted quality, café experience and familiar high street brands. The outlet operates a single till system and integrated digital ordering, with smart fridges allowing 24/7 access to food and drinks.
The wider hospital project represents a significant investment in sustainable, accessible services while transforming the look, feel and flow of the hospital. As part of the Trust’s estate strategy, the new main entrance will pave the way for a dedicated facility to expand clinical activity in the next phase, creating an elective hub that separates planned care from emergency services.
Project specification
The new facility creates:
- A light, natural and welcoming pathway through the hospital
- a first-to-market hybrid Marks & Spencer and Costa Coffee
- 24/7 food and beverage provision for staff, patients and visitors
- New reception facilities, pharmacy and staff restaurant
- New suite of public washrooms including a fully accessible Changing Places
- The project enables the Trust to achieve their vision of expanding clinical activity in the next phase
“We are delighted to see the doors to the new main entrance open. noviniti has been working with South Warwickshire University NHS Foundation Trust to support their transformation strategy, and together with One Retail, this development will greatly enhance the staff, patient and visitor experience.”
Jonathan Houlston
CEO of noviniti
“Our Trust is committed to transforming Warwick Hospital into a modern, high-quality healthcare environment delivering sustainable, accessible and patient-centred care.
“The new main entrance marks a key milestone in Phase One – improving visitor experience, wayfinding and amenities. Partnering with One Retail and noviniti strengthens our food and retail offer, alongside the new restaurant.
“We are set to complete the upper floor fit-out to create two new wards in Winter 2026/27, paving the way for Phase Two to expand clinical capacity and reduce waiting times.”
Sophie Gilkes
Chief Strategy Officer at South Warwickshire University NHS Foundation Trust
“This is another first for One Retail. We’ve harnessed two brilliant partnerships to create a hybrid, blended approach. This innovative retail solution maximises space, bringing together two high street favourites to guarantee choice and quality. We’re proud to have played a part in transforming Warwick Hospital for all.”
Andrew Jones
One Retail Managing Director