Case Studies

Princess Royal Hospital

noviniti is delighted to have partnered with The Shrewsbury and Telford Hospitals NHS Trust to create the ‘new 18,766sqft two-storey Main Entrance and Admin Facility at the front of The Princess Royal Hospital, Telford. The front entrance development has transformed the ‘front door’ of the hospital improving both the patient access and staff welfare.

In addition to the Admin Facility, the staff, patient and visitor experience has greatly improved with the new suite of retail stores. The introduction of a Costa Coffee provides a perfect place for customers to relax and the frictionless store, utilising Amazon’s Just Walk Out technology, gives access to food and beverages 24/7. The Princess Royal Hospital was the first NHS Trust in the world to adopt this concept. The doors to the improved pathway into the hospital opened in November 2023.

Project Specification

  • The new facility creates:
    • a light natural pathway through the hospital
    • a Costa Coffee with 60 sseats
    • Market Express convenience store – the world’s first checkout free convenience store in a hospital environment
    • 24/7 food and beverage provision for staff, patients and visitors
    • new suite of public washrooms including a fully accessible Changing Places
    • modern workspace for the Trust’s clinical and administration teams

“We are delighted to be working with our retail and hospitality partners to increase the facilities that we are able to offer our patients, visitors and staff. They will complement the offering we already have in place enabling us to improve the experience of those using the hospital, and make a positive impact through the social enterprise. Thank you to patients and colleagues for their ongoing patience and understanding during the building works as we continue to invest in improving care for all our communities”.

Louise Barnett
Chief Executive of The Shrewsbury and Telford Hospital NHS Trust

“We are delighted that the doors to the new two-storey Main Entrance and Admin Hub at the Princess Royal Hospital are now open. Our partnership with The Shrewsbury and Telford Hospital NHS Trust and One Retail has greatly improved the staff, patients and visitors’ experience with a Costa Coffee and frictionless convenience store. This innovative shopping experience is a first within healthcare and I’m sure we will see this solution being adopted within other NHS Trusts.”

Marc Hastings
Chief Executive Officer of noviniti

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